Terms & Conditions
General
The owner of this website is
Kiddimax whose address is Kiddimax, Victoria Buldings, 53 Butts Road,
Thornton Cleveleys, Lancs, FY5 4HX.
Use of this site and these terms are subject to the laws of England and the jurisdiction of the English Courts.
Except in respect of a payment obligation, neither you nor Kiddimax will be held liable for any failure to perform any obligation to the other due to causes beyond your or the Kiddimax's respective reasonable control.
Disclaimer
Kiddimax has the right to change prices and specifications without prior notice. Product pictures and particularly colours are as accurate as the website allows.
Availability of our website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.
We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
Kiddimax will do its best to correct errors and omissions as quickly as practicable after being notified of them.
Ordering
Kiddimax may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at our sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.
We always try to make sure that the prices on the website are accurate but errors may occur. If we discover an error in the pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
Kiddimax is entitled to refuse any order placed by you.
Delivery
99% of orders are dispatched same working day if bought by 4pm.
UK:
Standard Delivery is normally 2 to 5 working days.
24 Hour courier service is an option for all orders within UK mainland. This service only runs on working days and excludes weekends and bank holidays. For same day dispatch for this service orders must be placed before 11am, after this time dispatch will be next working day.
If an order is booked with 24 hour courier service after 11am Thursday it will be dispatched Friday for delivery Monday.
We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.
EU:
Normal delivery times are 4 to 10 working days, depending on where you are.
Worldwide:
Normal delivery times are 4 to 12 working days, depending on where you are.
Incorrect
personal details may lead to problems or delays in delivery, so before
placing your order, please ensure that you have included full address
details so we can notify you in the event of a delivery problem.
Cancellations
We endeavour to provide the best customer
service possible. Should anything go wrong, we will make every effort to
resolve the issue. However, should the problem be unsolvable, or you
prefer to amend or cancel your order, please contact us.
If you
decide to cancel an order after the products have been despatched and
commenced their carriage to you by carrier or post, we may charge you
for the carriage of those products. We advise you check the status of
the order before you request cancellation. Any charges will be
communicated to you before we confirm the cancellation.
You are
entitled to cancel any payment at any time where fraudulent use has been
made of your credit or debit card by another person not acting on your
behalf or as your agent and be re-credited by us to the extent that such
sums are not reimbursed by the card issuer.
Once Kiddimax
receive notification from you that you wish to withdraw from the
contract (in accordance with these terms), any sum debited to Kiddimax
from your credit card in relation to your order will be re-credited to
that credit card account as soon as possible and in any event within 30
days of your order provided that the goods you wish to return are
received by Kiddimax in the condition that they were in when delivered
to you. You will be liable for any charges incurred in returning the
goods to Kiddimax.
Returns
You may return any
delivered products you have purchased within 7 working days of delivery
for any reason. To do so you must notify us within 7 working days of
delivery.
If the product delivered is not what you ordered
(including an unapproved substitute product), or does not correspond
with its description; the product delivered is not of a satisfactory
quality, the product arrives damaged or faulty and you have notified us
within 7 working days, we may replace the item or affected parts or you
may cancel the order and receive a full refund.
While in your
possession, you must keep any products you intend to return to us in
good condition. Products must be returned in the same condition as they
were delivered. If products were delivered flat packed they must be
returned in the same way. Care must be taken to ensure the return
products are packed well to avoid damage or loss of parts in transit.
You will be responsible for the returned products until they reach us.
Refunds are made within 24 hours of the product being returned.
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